Steve McIntyre
Managing Director, IAG UK
“They have a rare ability to recognise opportunities, understand what customers genuinely value and then turn that insight into tangible commercial results.”
You’ve been looking at your business for years.
We haven’t.
That’s rather the point.
How much business are you missing? How much profit are you leaving behind? We help you find the answers and turn them into a stronger, more profitable business. Starting something new? We can help with that too.
Marketing not bringing enquiries?
We'll show you what your customers see.
Completely free.Your marketing might be doing its job. But what happens when a customer finds your business?
For local businesses with customers visiting in person, we'll visit as an ordinary customer and look at the experience through fresh eyes.
Then we'll give you three honest observations about what we noticed, followed by a personal 20-minute call to talk them through.
Not every business is a good fit for a free check. We'll tell you honestly if yours is.
Three observations. A fresh perspective.
Initially available to local businesses with customers visiting in person in Fife, Dundee, Perth, Angus and Edinburgh, subject to suitability and availability.
If you'd like the full picture, the BIG Marketing Review starts at £500 + VAT.
An honest first conversation. No fee. No obligation.
Built businesses. Fixed businesses. Learned the hard way.
Built: two businesses from nothing, now turning over £5 million a year between them.
Fixed: a dealership from a £250,000 loss to £150,000 profit in a year, same team.
Found: over £250,000 of new revenue in seven months from an existing customer base.
THE QUESTION THAT MATTERS
Will you be substantially better off after paying us?
That's the question you should ask us.
More profit.Stronger sales.Less wasted money.More of your time back.
Whatever we work on together, you should be able to see what's improved and what it's worth.
We only take on a Review where we believe the opportunity is worth at least five times our fee. We agree what success looks like with you, then measure progress against it.
If we don’t think we can make a worthwhile difference, we’ll be clear about that from the start.
Start a conversation
We are Mark and Connie. We know the pressure of winning customers, protecting profit and deciding where to put your time and money. We bring commercial drive, experience of building businesses and a close eye for people, detail and how things work.
Between us, we have decades of experience building, running and improving businesses. We bring that experience to your business, ask the questions that matter and help you see where the next opportunity could be. You work directly with both of us.
Your accountant sees the numbers.
Your team sees their part.
Your family sees you come home late.
But nobody else carries all of it.
We know, because we’ve stood exactly there.
IN THEIR WORDS
From people who have worked with us.
Roddy Davie
General Manager, Auto Services Perth Ltd
“He understood that being busy and being profitable were not the same thing.”
WHY WORK WITH BIG?
Win more business. Keep more profit. Build something stronger.
Win the business your competitors are getting.
Why should a customer choose you? We look closely at what you’re offering, how it’s priced, how it’s presented and how easy it is to buy from you. Then we help make the reasons to choose you clearer, strengthen the sales approach and turn that into better marketing, better conversations and more sales worth winning.
Stop leaving profit on the table.
Underpricing. Missed sales. Money tied up in the wrong places. Marketing that costs more than it brings back. We investigate where value is being lost, put numbers against the opportunities and focus on what will leave you substantially better off.
Put business-building experience on your side.
You work directly with us. We bring the judgement earned from building, running and improving businesses, plus the energy to challenge, create and follow through. We agree what success is worth and measure our work against the difference it makes to you.
WHO WE WORK WITH
From first steps to the next big decision.
We work with people building, running or reshaping businesses at different stages. What matters most is the challenge in front of you, not the size of your business.
Starting something new.
You have an idea you’re ready to put into practice. We can help you test who it is for, what to charge, what it will cost and how to win your first customers.
Building on what works.
You have customers and momentum, but want stronger profit, clearer priorities or a team that can keep pace with your plans.
Facing a turning point.
You’re running an established business and weighing a decision about people, performance, a new direction or what comes next. We bring fresh eyes to it.
THE AI QUESTION. LET’S ANSWER IT.
“Couldn’t AI do all of this for a fraction of the cost?”
AI can research, analyse, draft and automate for very little. We use it too. Its value comes from asking the right questions, checking the answers and turning them into decisions that work for your business.
Start with the real picture.
We talk to people, check the figures and challenge assumptions. That helps us understand what is actually happening in your business before deciding what needs to change.
Make the judgement count.
A convincing answer still needs testing against your customers, margins, cash and capacity. We help you judge what is worth doing and what the consequences could be.
Put it to practical use.
From sales follow-ups to repetitive admin, we help you use AI where it can make a measurable difference, with human checks and your own voice and customer relationships intact.
A powerful tool. Experienced people making it useful.
Start a conversationHOW WORKING WITH BIG BEGINS
First we talk. Then we look properly. Then we help you change what matters.
We start by finding out where the opportunity lies. Choose a focused Marketing Review or a wider Business Review, then decide whether you want our help making the improvements.
The BIG Conversation
A complimentary conversation about your business, your ambitions and what is getting in the way. We ask questions, listen and identify areas that may deserve a closer look.
Complimentary
Choose your BIG Review
The BIG Marketing Review examines your advertising, website and enquiry handling. The BIG Business Review looks further into sales, profit, people and processes. Both provide written findings and clear priorities.
Make the changes. Measure the result.
If the Review supports it, we agree an initial 90-day engagement to help you act on the priorities and measure progress from a clear starting point. We review the results together at the end.
What could your business achieve with a fresh pair of eyes?
Tell us about your business and what you want to achieve. Start with a complimentary conversation and let’s see whether there is an opportunity worth exploring.
Start a conversationNo fee. No obligation. Straight answers.